Delivery

Delivery Charges

All delivery charges will be added to your Shopping Cart at checkout.

Important Notes 

We will only deliver to the registered Cardholders Address.

Delivery of product/s within mainland UK will normally be made within 7 working days from clearance of payment.

We will endeavour to deliver goods within the times stated however goods are subject to availability and delay in delivery of goods is sometimes beyond our control. Dates specified for the delivery of the goods are approximate and we shall not be held liable for any losses, costs, damages, charges, or other expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this and you should allow us up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.

Risk

Once we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be delivered without a signature. From the time of receipted delivery of the goods, any loss and/or damages to the goods shall be at your own risk.

Our courier companies are not insured to enter your house/premises and will therefore require your physical assistance (or other recipient) in handling any order in excess of 25kgs (mostly televisions). Our courier company will only deliver goods to the ground floor. Please note that we shall not be held liable for any losses, costs, damages, charges or expenses caused by a delay in delivering goods if we were not responsible for the delay.

Shortages, Incorrect Goods & Damage in Transit 

It is the customer's responsibility to sign for all packages as shown on the delivery consignment note. Any missing items must be noted on the same consignment note before the driver leaves. It will be the customer's responsibility to notify our customer service team on service@victors.co.uk of any shortages within 48 hours of delivery.

If the goods arrive in a damaged or unsatisfactory condition you must clearly make a note on the couriers delivery consignment note. You do not have to open the item to inspect the goods inside. This applies to visual damage that can be seen on the outside only.

It will be the customer’s responsibility to inform us of any damages within 48 Hours of receipt of goods, as we need to inform the couriers used. Couriers will not accept claims made after 7 days. If goods returned under this clause are found to be perfect and in full working order they will be returned to you and we reserve the rights to charge administration fee along with the cost of carriage to your credit account. This does not affect your statutory rights as a consumer.

ProductGuarantees

All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee for a period of 12 months, unless otherwise stated. Manufacturer's guarantees specifically exclude faults caused by accident, neglect, and misuse. In addition routine maintenance (cleaning of dirty audio/video heads etc.), consumables (styli, plug fuses, cables, batteries, etc.), cosmetic damage and tuning of channels are not covered. We reserve the right to charge full service cost if no fault is found with your product. This does not affect your statutory rights.

If your product should fail within this period, our Customer Service Department will arrange for repair, either in your home (for non portable products on UK mainland) or by return to the manufacturer's authorised service agents. Customer Service Department can be contacted on 020 84271889 Monday - Friday 10.00am to 5.00 pm and Saturday 10.00am to 1.00pm.