Cancellations & Returns 

You will have 7 working days from the day after delivery during which you may wish to notify us in writing, by email of your intention to cancel the sale contract and return the goods.  We will not accept any returns or cancellation requests which do not comply with this, and any returned goods will be sent back at the customer’s cost. Please note that the customer will be responsible for any cost incurred for the return of the goods and that the goods must be in a merchantable condition.  The cost of any items missing will be charged to the customer directly.

1. Goods must be returned to our Customer Service Department within 7 days from authorisation. After 14 days, we will not accept any returns of unwanted and non-faulty items.

2. Goods must be re-packaged as they were received. If you have opened the box to examine the product it must be re-packaged with reasonable care in order to prevent any damage in transit back to us. All components and accessories and manuals must also be returned.

3. Any ‘Free’ goods supplied with the products must also be returned.

4. We will not accept returns of the following items; Recording Media which have been opened (CDs, DVDs or Minidiscs) unless deemed faulty / goods which were a special order to the customer’s specification .It is customer’s responsibility to return any unwanted items at their own expense and risk. We will not accept any Returns without prior authorisation. The returns authorisation is valid for up to 14 days only. Goods sent back to us without prior authorisation will be returned back to the customer and the any cost of delivery charged directly to customer’s account.

Victors.co.uk will not accept cancellation of any orders where the item(s) purchased are not normally held in stock but have been specifically ordered at the request of the customer.

 Refunds

Full refund of the cost of the goods will be given upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department who will check if all the correct products have been returned and inspect their condition.     

1. If the goods returned are complete and unused including all accessories and in a condition the goods are fit for resale: You will be refunded the full invoice amount less the cost of delivery and collection.        

2. If the goods returned are complete and unused but with accessories missing: You will be refunded the full invoice price, less the cost of collection and cost of missing accessories (refer below for an indication of the charges).

3. If the goods returned are not in a condition fit for resale: We will not accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to the customer’s account.

4. All returns are at the expense of the customer including insurance.

Monies will only be refunded once we have received the returned goods. This may take up to a maximum of 16 working days.

An indication of the charges for missing accessories:

1. Charger/Adaptor: £45 Inc Vat

2. Headphones: £25 Inc Vat

3. Instruction manual: £15 Inc Vat

4. Lead: £25 Inc Vat

5. Media Card: £50 Inc Vat

6. Memory Stick: £50 Inc Vat

7. Rechargeable battery: £50 Inc Vat

8. Remote Control: £65 Inc Vat

9. Television stands missing or incomplete or damaged will be charged at the full replacement cost of the stand plus 20% handling fees.

Please contact our Customer Service Department for returns and refund enquiries on 020 84271889.