Terms and Conditions

 

The following terms and conditions will apply to all transactions on www.victors.co.uk site. The terms listed herewith are subject to change at any time without prior notice. Any changes are effective on the date they are published onto the site. Please read all Terms and Conditions carefully and print a copy for your future reference. In order to use this website you must be at least 18 years of age and accept delivery within the United Kingdom. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

 

Product Information

 

Product specifications, supplied images and other information published on our website have either been made accessible by suppliers, manufacturer's, publications, or simply been gathered from public-domain sources. We aim to ensure that all information on the website is as accurate and up to date as possible. We cannot guarantee the reliability or the accuracy of the information contained within the site. Actions taken by the user of the website are the responsibility of the individual. Images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites.

 

Pricing

 

The prices quoted on this website are valid for Internet sales only. All prices and charges on this site are in British Pounds Sterling and VAT at 20%, but excludes any delivery charges. We are entitled to make adjustments to prices to take account of any increase in our supplier's prices or the imposition of any taxes and duties. Prices may be subject to change, if the price published for the goods is wrong, we will inform you of the correct price and give you the opportunity to cancel the order or accept the corrected price.

 

Payment

 

We accept most major credit and debit cards those including Visa, MasterCard and Switch. We will require cardholder to provide full details including name, address and telephone number as registered with the bank. Inaccurate or Incomplete information will cause a delay in processing your order. Your order will only be processed once credit card authorisation has been received and all fraud checks have been processed. Unfortunately we cannot accept Cheques as a method of payment.

 

Accepting orders and security 

Once the order is placed, we will notify the customer of the order number and expected delivery date via email.

 

Delivery

Delivery Charges

All delivery charges will be added to your Shopping Cart at checkout.

 

Important Notes 

We will only deliver to the registered Cardholders Address.

Delivery of product/s within mainland UK will normally be made within 7 working days from clearance of payment.

We will endeavour to deliver goods within the times stated however goods are subject to availability and delay in delivery of goods is sometimes beyond our control. Dates specified for the delivery of the goods are approximate and we shall not be held liable for any losses, costs, damages, charges, or other expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this and you should allow us up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.

 

Risk

Once we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be delivered without a signature. From the time of receipted delivery of the goods, any loss and/or damages to the goods shall be at your own risk.

Our courier companies are not insured to enter your house/premises and will therefore require your physical assistance (or other recipient) in handling any order in excess of 25kgs (mostly televisions). Our courier company will only deliver goods to the ground floor. Please note that we shall not be held liable for any losses, costs, damages, charges or expenses caused by a delay in delivering goods if we were not responsible for the delay.

 

Shortages, Incorrect Goods & Damage in Transit 

It is the customer's responsibility to sign for all packages as shown on the delivery consignment note. Any missing items must be noted on the same consignment note before the driver leaves. It will be the customer's responsibility to notify our customer service team on service@victors.co.uk of any shortages within 48 hours of delivery.

If the goods arrive in a damaged or unsatisfactory condition you must clearly make a note on the couriers delivery consignment note. You do not have to open the item to inspect the goods inside. This applies to visual damage that can be seen on the outside only.

It will be the customer’s responsibility to inform us of any damages within 48 Hours of receipt of goods, as we need to inform the couriers used. Couriers will not accept claims made after 7 days. If goods returned under this clause are found to be perfect and in full working order they will be returned to you and we reserve the rights to charge administration fee along with the cost of carriage to your credit account. This does not affect your statutory rights as a consumer.

 

ProductGuarantees

All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee for a period of 12 months, unless otherwise stated. Manufacturer's guarantees specifically exclude faults caused by accident, neglect, and misuse. In addition routine maintenance (cleaning of dirty audio/video heads etc.), consumables (styli, plug fuses, cables, batteries, etc.), cosmetic damage and tuning of channels are not covered. We reserve the right to charge full service cost if no fault is found with your product. This does not affect your statutory rights.

If your product should fail within this period, our Customer Service Department will arrange for repair, either in your home (for non portable products on UK mainland) or by return to the manufacturer's authorised service agents. Customer Service Department can be contacted on 020 84271889 Monday - Friday 10.00am to 5.00 pm and Saturday 10.00am to 1.00pm.

 

Cancellations & Returns 

You will have 7 working days from the day after delivery during which you may wish to notify us in writing, by email of your intention to cancel the sale contract and return the goods.  We will not accept any returns or cancellation requests which do not comply with this, and any returned goods will be sent back at the customer’s cost. Please note that the customer will be responsible for any cost incurred for the return of the goods and that the goods must be in a merchantable condition.  The cost of any items missing will be charged to the customer directly.

1. Goods must be returned to our Customer Service Department within 7 days from authorisation. After 14 days, we will not accept any returns of unwanted and non-faulty items.

2. Goods must be re-packaged as they were received. If you have opened the box to examine the product it must be re-packaged with reasonable care in order to prevent any damage in transit back to us. All components and accessories and manuals must also be returned.

3. Any ‘Free’ goods supplied with the products must also be returned.

4. We will not accept returns of the following items; Recording Media which have been opened (CDs, DVDs or Minidiscs) unless deemed faulty / goods which were a special order to the customer’s specification .It is customer’s responsibility to return any unwanted items at their own expense and risk. We will not accept any Returns without prior authorisation. The returns authorisation is valid for up to 14 days only. Goods sent back to us without prior authorisation will be returned back to the customer and the any cost of delivery charged directly to customer’s account.

Victors.co.uk will not accept cancellation of any orders where the item(s) purchased are not normally held in stock but have been specifically ordered at the request of the customer.

Refunds

Full refund of the cost of the goods will be given upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department who will check if all the correct products have been returned and inspect their condition.     

1. If the goods returned are complete and unused including all accessories and in a condition the goods are fit for resale: You will be refunded the full invoice amount less the cost of delivery and collection.        

2. If the goods returned are complete and unused but with accessories missing: You will be refunded the full invoice price, less the cost of collection and cost of missing accessories (refer below for an indication of the charges).

3. If the goods returned are not in a condition fit for resale: We will not accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to the customer’s account.

4. All returns are at the expense of the customer including insurance.

Monies will only be refunded once we have received the returned goods. This may take up to a maximum of 16 working days.

An indication of the charges for missing accessories:

1. Charger/Adaptor: £45 Inc Vat

2. Headphones: £25 Inc Vat

3. Instruction manual: £15 Inc Vat

4. Lead: £25 Inc Vat

5. Media Card: £50 Inc Vat

6. Memory Stick: £50 Inc Vat

7. Rechargeable battery: £50 Inc Vat

8. Remote Control: £65 Inc Vat

9. Television stands missing or incomplete or damaged will be charged at the full replacement cost of the stand plus 20% handling fees.

Please contact our Customer Service Department for returns and refund enquiries on 020 84271889.

Force Majeure

Victors.co.uk will not be under any liability whatsoever in the event that Victors.co.uk is prevented or delayed from supplying or making delivery of any Goods by reasons or cause beyond our control. 

Complaints

We take each and every complaint very seriously indeed. If you do wish to complain then please email us at info@victor.co.uk or telephone 020 8427 1889 – 10.00 am - 5.00 pm, Monday to Friday. We will acknowledge your complaint within 3 working days.

Alternatively write to us at:

Complaints
Victors
113 High Street
Wealdstone
Harrow, Middlesex

HA3 5DL

www.victors.co.uk is operated by Victor Electronics Ltd.